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» ORDERING OPTIONS
» PAYMENT METHODS
» PROMOTIONAL CODES
» SALES TAX
» CHANGE ORDER
» INTERNATIONAL ORDERS
Ordering Options
We are committed to creating a safe and pleasant shopping experience for our customers. Please choose from the following ordering options that is most comfortable for you.
Online - Our website is safe, easy, and convenient. Available 24 hours a day.
Phone - Our friendly customer service team is available to take credit card orders toll-free at 1(800)801-0769. Available Monday - Friday 8am to 4pm PST
Mail - Print a copy of your basket page with all desired item SKUs and quantities along with your payment and contact information to:
RoyalShave
ATTN: ORDERS
930 W. 16th St. Unit C-2
Costa Mesa, CA 92627
Payment Methods
We accept the following payment methods:
Credit Cards - American Express, Discover, Mastercard, and Visa
Google Checkout - Choose the Google Checkout symbol from the basket page. You will be redirected to the Google Checkout page where you can log in and complete your order.
Paypal - Choose the Paypal symbol from the basket page. You will be redirected to the Paypal page to log in and complete your order.
Checks and Money Orders - Mail us a copy of your basket page with all desired item SKUs and quantities along with your payment and contact information. To protect against fraud, personal checks will remain on hold until they are cleared.
Promotional Codes
Promotional codes are offered to RoyalShave newsletter subscribers and also available at select websites. Promotional codes contain no cash value and must be surrendered at the time orders are placed. Codes cannot be applied on previous purchases and are not valid after the expiration date. The value of promotional codes are not applied toward tax or delivery charges. Limit 1 promotional code per transaction.
Brand exclusions - Dovo, Merkur, Thater and Feather brand products are excluded from further promotional code discounts
Paypal - In order to use promotional codes with Paypal payment, you will be taken back to the RoyalShave checkout process in order to enter your qualifying code.
Sales Tax
Orders shipped to a California address are subject to a 7.50% sales tax. Change Order
If for any reason you need to make an adjustment to an order, please e-mail us immediately at info@royalshave.com or call us during business hours at 1(800)801-0769. Since we strive to ship orders the same or next day, it is important to make changes or cancellations as early as possible. If we are unable to make the change before the order has shipped, you may need to return or refuse the order - please see our return policy for more details.
International Orders
RoyalShave.com has partnered with a trusted third-party company, Bongo International, to fulfill orders for international customers. Shop the site and select your shipping country in the checkout process. You will then be directed to Bongo's secure checkout to retrieve your shipping calculation as well as any additional duties or taxes.
» SHIPPING RATES
» SHIPPING METHODS
» INTERNATIONAL SHIPPING
» SHIPPING RESTRICTIONS
Shipping Rates
Flat Rate Shipping - We offer a flat rate $4.95 shipping charge to all street addresses in the continental US.
Free Shipping - Orders over $25 will receive free standard shipping. This offer does not apply to orders shipping to Alaska, Hawaii, US Territories or APO/FPO addresses.
Hawaii, Alaska, US Territories, and APO/FPO - Shipping starts at $8.95, but may be subject to additional charges. Please see each individual product page for more information.
Expedited Shipping - To keep our shipping rates simple, we've opted for a price-tier for expedited shipments. Available for shipments to the Continental US only.
| |
2nd Day Air |
Next Day Air |
| up to $34.00 |
$21.95 |
39.95 |
| $34.01 - $65.00 |
$39.95 |
$58.95 |
| $65.01 - $99.00 |
$54.95 |
$74.95 |
| $99.01 and up |
$89.00 |
$115.95 |
Please note: Expedited orders placed before 12PM PST on business days will ship the same day. Orders placed after 12PM PST or on weekends will be shipped via the selected speed on the following business day. Also please note that UPS does not deliver on Saturdays. Next Day orders placed on a Friday after 12PM PST will not ship until Monday and be delivered Tuesday. Next-Day orders placed on a Friday before 12PM PST will be shipped Friday and be delivered Monday.
Shipping Methods
We will ship your order using the fastest, safest and most reliable method possible. We will notify you via email with a tracking number when your order ships. Please allow up to 24 hours for our carriers to propogate their system and update tracking information. Depending on how close you are to our Costa Mesa warehouse, please allow 1-10 business days for your shipment to arrive.
Carrier Preference - If you have a shipping preference between the United States Postal Service and UPS, please include a comment with your order and let us know your preferred method.
Postal Box P.O. Box addresses are limited to the United States Postal Service and may incur additional charges for large or heavy items, in which case you will be contacted in advance.
Signature Confirmation - To ensure the safety of your order, we will request signature confirmation for orders over $200. Please note that the decision to leave your package without a signature is at the discretion of your delivery person. If you have a preference, we suggest leaving a note at your door for your mail carrier with specific instructions regarding your package. International Shipping
We have partnered with Bongo International to service our international customers.
Once you have created your shopping Cart, choose the “International Customers…Click here to pay” button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com
Shipping Restrictions
We are committed to getting your order to you as quickly as possible in the safest way. The US Department of Transportation prohibits air shipment of items that could potentially contribute to onboard mishaps.
Restricted products include:
- Aerosol or pressurized containers, such as hair spray or shaving cream
- Products that contain flammable or volatile chemicals such as fragrances or aftershaves
» RETURN POLICY
» RETURN INSTRUCTIONS
» REFUSED PACKAGES
» DAMAGED GOODS
Return Policy
You may return any new or unused merchandise within 365 days from delivery date for a full refund of the purchase price excluding all shipping costs. If you received Free Shipping on your original order, $4.95 will be deducted from the amount of your refund.
The following rules apply to returns
- For hygienic reasons, any product which has been used cannot be returned
- Personalized merchandise cannot be returned or exchanged
- All returns must be in original condition and packaging.
Return Instructions
- Please read and fill out the return form (sent with your order) and include it with your return shipment
- All returns must be in original condition and packaging or fees will be deducted from your refund.
- Arrange for pickup or dropoff of the shipment. Unless the return is due to an error on our part, you are responsible for all shipping costs. We will reject COD packages
- We recommend adding delivery confirmation or tracking to ensure a safe delivery. We are not responsible for any lost packages.
- Ship items to:
RoyalShave
ATTN: RETURNS
930 W. 16th St. Unit C-2
Costa Mesa, CA 92627
- Please allow up to 3 business days after we receive the return to process your return.
- If you did not receive a return form with your order, simply include: your order number, contact information, and reason for return to expedite the return process or download a copy of the return form, here.
Refused Packages
Once an order has already been picked up by the carrier, it cannot be changed or cancelled. If you refuse a package, it will be returned to us and roundtrip shipping fees will be deducted from your initial order.
Damaged Goods
If a shipment arrives damaged or with missing parts, please notify us immediately via email or phone 1(800)801-0769. Please be prepared with your order number and contact information and we will arrange special return instructions. In the event that the order can be corrected with a replacement unit or part, we will arrange for a proper exchange or follow-up shipment.
» PASSWORD LOOKUPEnter your username or e-mail address and click "Retrieve Password". A temporary password will be sent to the e-mail address we have on file. Click the link to login and change your password.
RoyalShave began in 2007 as a family business in Newport Beach, California. Our initial goal was to offer quality European products to valued American customers. When Peter moved from Germany and noticed that it wasn't always easy to find double edge blades and high quality shaving soaps, he jumped on the opportunity to help transition the wet shaving lifestyle to American consumers. With the raging trend growing so rapidly in Europe, we became hopeful in introducing brands like Dovo, Vulfix, Pils, Tabac, Edwin Jagger, Truefitt & Hill and many others, to the American market. While RoyalShave continues to focus on high quality ingredients and products, we are always scouring the international market for a wide range of eclectic products. It's our goal to raise awareness and turn shaving into more than just a chore by dedicating ourselves to outstanding customer service and sharing our knowledge and expertise to immerse our customers in this long and artful tradition.
-The RoyalShave family
RoyalShave is proud to be recognized as a trusted vendor by the following wet shaving communities:
Badger and Blade
Straight Razor Place
For complete information regarding the use of your personal information, please refer to our Privacy Policy & Terms of Use
» ORDERING OPTIONS
» PAYMENT METHODS
» PROMOTIONAL CODES
» SALES TAX
» CHANGE ORDER
» INTERNATIONAL ORDERS
Ordering Options
We are committed to creating a safe and pleasant shopping experience for our customers. Please choose from the following ordering options that is most comfortable for you.
Online - Our website is safe, easy, and convenient. Available 24 hours a day.
Phone - Our friendly customer service team is available to take credit card orders toll-free at 1(800)801-0769. Available Monday - Friday 8am to 4pm PST
Mail - Print a copy of your basket page with all desired item SKUs and quantities along with your payment and contact information to:
RoyalShave
ATTN: ORDERS
930 W. 16th St. Unit C-2
Costa Mesa, CA 92627
Payment Methods
We accept the following payment methods:
Credit Cards - American Express, Discover, Mastercard, and Visa
Google Checkout - Choose the Google Checkout symbol from the basket page. You will be redirected to the Google Checkout page where you can log in and complete your order.
Paypal - Choose the Paypal symbol from the basket page. You will be redirected to the Paypal page to log in and complete your order.
Checks and Money Orders - Mail us a copy of your basket page with all desired item SKUs and quantities along with your payment and contact information. To protect against fraud, personal checks will remain on hold until they are cleared.
Promotional Codes
Promotional codes are offered to RoyalShave newsletter subscribers and also available at select websites. Promotional codes contain no cash value and must be surrendered at the time orders are placed. Codes cannot be applied on previous purchases and are not valid after the expiration date. The value of promotional codes are not applied toward tax or delivery charges. Limit 1 promotional code per transaction.
Brand exclusions - Dovo, Merkur, Thater and Feather brand products are excluded from further promotional code discounts
Paypal - In order to use promotional codes with Paypal payment, you will be taken back to the RoyalShave checkout process in order to enter your qualifying code.
Sales Tax
Orders shipped to a California address are subject to a 7.50% sales tax. Change Order
If for any reason you need to make an adjustment to an order, please e-mail us immediately at info@royalshave.com or call us during business hours at 1(800)801-0769. Since we strive to ship orders the same or next day, it is important to make changes or cancellations as early as possible. If we are unable to make the change before the order has shipped, you may need to return or refuse the order - please see our return policy for more details.
International Orders
RoyalShave.com has partnered with a trusted third-party company, Bongo International, to fulfill orders for international customers. Shop the site and select your shipping country in the checkout process. You will then be directed to Bongo's secure checkout to retrieve your shipping calculation as well as any additional duties or taxes.
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