RoyalShave began in 2001 as a European import family business located in Newport Beach, California. Our initial goal was to simply offer quality imported European goods to our valued American customers.

We began this business when we realized that despite growing internet shopping and market globalization, there were a great variety of extraordinary products being sold successfully in European countries that were still relatively unknown in the U.S.A. Because high-quality razors and shaving products have been a raging trend in the discriminating European market for the last decade, but have only recently caught the attention of the national market, we felt hopeful in introducing shaving creams, soaps, razors, and other articles of distinction from regaled Old World shaving companies and enthusiasts such as Dovo, Merkur, Vulfix, Haslinger, Riana,Taylor of Old Bond Street, Truefitt, D.R. Harris, G.B. Kent, and more, to the American public.

We continue to scour the European markets, adding the highest quality goods to our inventory on a regular basis. But as we strive to satisfy our growing clientele with a complete and extensive range of products, we now also carry a plethora of the best domestic merchandise. Our immersion in and loyalty to superior shaving products has made us understand the importance of shaving not just as a necessity, but a pleasure steeped in a long, artful tradition. RoyalShave is happy to celebrate this tradition by making available the finest double edge and straight razors, silvertip badger shaving brushes, and a plethora of accessories from strop paste to moustache snoods. It should be noted, also, that RoyalShave is resolute in its emphasizes of eco-friendly living. An enormous wealth of our products are all-organic, and made with no animal ingredients.

While our specialty remains exclusive imported goods from Europe, by attending to the scope of the shaving market with a cultivated eye and a dedication towards outstanding customer service, we have seen RoyalShave blossom into the significant standard in the industry. Furthermore, we are energized by your patronage, and look forward to a long and rewarding relationship with all our customers. Please enjoy your time with RoyalShave and we thank you for allowing us to serve you well.

We love to hear from our customers. Feel free to call with any questions or suggestions you might have.
If you are contacting us regarding an order, please have the following information available:

• Your order/invoice number
• Your full name
• Reason for your call
• Your contact information: phone number and/or email address

By Phone (1-800-801-0769): Our knowledgeable customer service representatives are standing by to answer your questions and take your orders Monday through Friday, 7:30 a.m. to 4:00 p.m. (PST).

By Email (info@RoyalShave.com): When contacting us via email, be sure to write your order confirmation/invoice number in the subject line. To prevent spam and virus emails, e-mails without a subject line are automatically deleted. Remember to include your order confirmation/invoice number, your full name, reason for the email, and your contact information.

By Fax (949-722-0369): Remember to include your order/invoice number, full name, reason for the email, and your preferred contact information.

By Mail:

RoyalShave
930 West 16th Street, Unit C-2
Costa Mesa, CA 92627

FREE SHIPPING OFFERS

In order to keep costs down, orders of over $78.00 to the Continental US will receive Free Shipping.
This offer does not apply on to orders to Alaska, Hawaii, US Territories or APO/FPO addresses.

CONTINENTAL US FLAT RATE $5.95

Orders under $78.00 to the Continental US will be charged $5.95 shipping.

EXPEDITED SHIPPING (Available for shipments to Continental US Street Address only):

Express Orders placed before 12:00 p.m. PST during a regular business day will ship the same day. Orders placed outside of these times will ship the next business day (Express orders placed on a Friday after 12:00 p.m. PST will not ship until Monday).
UPS does not deliver on weekends (e.g. a Next Day Air order placed on Friday before noon will not be delivered until Monday).

 HAWAII, ALASKA, US TERRITORIES AND APO/FPO SHIPING RATE IS $8.95

We will ship your order using the fastest, safest, most reliable method possible. As we charge a flat rate for shipping to U.S. street addresses, we will choose the most appropriate method for your order, like UPS, USPS or DHL.

We will notify you via email when your order ships. This email will include a tracking number and tracking link for your shipment.

Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 10 business days after it leaves the warehouse.

We do not require a signature for most deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Note: UPS cannot deliver to P.O. Box addresses. If you would like your order to be shipped to a P.O. Box, we will use US Postal Service. There may be an additional charge for P.O. Box shipments for large or heavy items, in which case you may be contacted in advance.

RoyalShave.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com or their Contact Form.

• Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers.
• Products that contain flammable, volatile, or corrosive chemicals, such as fragrances, nail polish, bunion treatments, shoe spray, and leather care spray.

We are committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly in compliance with DOT rules. We require ground-only delivery, at our Standard Shipping rate, for orders that contain DOT-restricted products.
**Note: RoyalShave.com will ship any DOT-restricted products separately via Ground if you have selected Next Day Air and 2nd Day Air shipping.**

Please enter the RoyalShave.com order # and billing zip code to track your order's shipping progress:

We are committed to creating a safe and pleasant shopping experience for our customers. Please choose the order method that is most comfortable for you.

Online: Order through our website for convenient, easy, and fast service. Available 24 hours a day.
By Phone: Call one of our knowledgeable customer service representatives toll-free at 1-800-801-0769. Available Mon - Fri, 7:30 a.m. to 4 p.m. (US PST)
By Fax: Print your shopping cart page and fax it to 949-722-0369. Available 24 hours a day.
By Mail: Print your shopping cart and send it with your payment:

RoyalShave
Attn: Orders
930 West 16th Street, Unit C-2
Costa Mesa, CA 92627

Credit Cards: We accept American Express, Discover, MasterCard and Visa.

Google Checkout: Choose Google Checkout on the Checkout Page. You will be redirected to Google Checkout to complete your order.

PayPal: Choose Paypal on the Checkout Page. You will be redirected to Paypal to complete your order.

Personal Checks, Cashier's Checks, and Money Orders: Print your shopping cart page and send it with your payment to the following address:

RoyalShave
Attn: Orders
930 West 16th Street, Unit C-2
Costa Mesa, CA 92627

Be sure to include a daytime phone number and email address so that we and/or the shipping company can contact you with any questions we might have.

Please note: To protect against fraud, any orders paid for with a personal check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards, money orders and cashier's checks will be processed immediately.

There is no sales tax on orders, with the exception of orders shipped to addresses in the state of California. Orders shipped to California addresses are subject to a sales tax of 7.75%.

You may return your new, unused purchase for any reason within 365 days of purchase for a refund of the purchase price, excluding our actual shipping and handling costs. In addition, some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs will be deducted from your refund.

1. Please email info@RoyalShave.com with your original order number in the subject line, what product(s) you are returning, and your full name. Or call us at 1-800-801-0769 with the same information. We will provide return authorization number.
2. Wrap the product(s) carefully. All returned products must be in original condition and packaging.Or the item may be subject to additional fees.
3. Include the completed return form (sent to you in the original shipment) with your product and indicate the reason for the return.
4. Return the product using your preferred shipping method. Unless the return is due to an error on our part, we are not responsible for shipping and handling or gift wrap charges.
5. Please do not return items COD. We do not accept COD packages.
6. Ship items to:      

RoyalShave, Attn: RETURNS
930 West 16th Street, Unit C-2
Costa Mesa, CA 92627

7. Be sure to include the order number, your full name, and reason for return to expedite processing.

 Please note:

• For reasons of hygiene, personal bodycare products cannot be returned.
• If you received Free Shipping on your original order, $5.95 will be deducted from the amount of your refund.
• Used Merchandise will not be refunded, because of hygienic reasons!
• Personalized Merchandise (including but not limited to engraved items) is exempt from return.
• Refused or Returned Shipments are subject to a $6.00 return shipment fee.

All returned products must in original condition and packaging. Unfortunately, we cannot take returns of products that have been personalized, modified, or assembled. Furthermore, certain products cannot be returned because neither we nor the manufacturer can take them back. Please call or email RoyalShave before returning any product.

Our products are well-packaged to withstand damage during shipping. However, if an item looks damaged or parts are missing, please notify us. We will make every effort to correct the situation.

Please call 1-800-801-0769 or email info@RoyalShave.com  for return authorization and special return instructions. You will need the following information on hand: order number, your full name, and reason for return. If you contact us by email, enter the order number / invoice number into the subject line. Due to excessive spam, all emails without a subject line are automatically deleted. Please DO NOT attempt a return without a return authorization.

If you decide that you do not want parts or a replacement unit, the item can be returned under our Standard Return Policy. If a product arrives damaged, or if we made an error, and it cannot be remedied with either a full replacement `or replacement parts, we will pay to return the item to us.

If the problem is due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire product. We stand behind our products and maintain strong relationships with all of our manufacturers. If there is a problem with the product, please contact us and we will make every effort to resolve it.

Your Personal Information
RoyalShave, a division of Kugo, Inc. is the owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement without your express consent.

Cookies and IP Addresses
RoyalShave is firmly committed to customer privacy. We use your IP address simply to help diagnose problems with our server, to administer our Web site, and to further improve your shopping experience. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We use cookies to keep track of your shopping cart and for other purposes like personalizing the site. If you set your browser to reject cookies the site will not be able to recognize your cart, your account, or any personalization.

External Links
This site contains links to other Web sites. RoyalShave is not responsible for the privacy practices or the content of such sites.

Address Information
Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used only for the benefit of RoyalShave to send information to customers about orders, and if you choose, special promotional offers. This information is also used for billing and to contact you when necessary.

Demographic and profile data is also collected at our site. We use this data to tailor your experiences at our site, to show you content that we think you might be interested in, and to display the content according to your preferences.

Customer information is considered to be an asset of RoyalShave, a division of Kugo, Inc., and as such may be transferred to another company as part of an acquisition of RoyalShave.

You may opt out of receiving mailings at any time; either by un-clicking the promotional offer box at the time of check out or by emailing info@RoyalShave.com with the word UNSUBSCRIBE in the subject line.

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "Site"). By using this Site, you agree to the following terms of use. If you do not agree to these terms, you may not use this Site. RoyalShave reserves the right, at any time, to modify, alter, or update these Terms of Use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

General
The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.

Copyright
All Web site design, text, graphics, and the selection and arrangement thereof are Copyright by RoyalShave, a division of Kugo, Inc. All rights reserved, or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Web site for the sole purpose of using this Web site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site—including reproduction for purposes other than noted above, modification, distribution, or reproduction—without the prior written permission of RoyalShave is strictly prohibited.

Trademarks
The RoyalShave Web site and RoyalShave logo are service marks of RoyalShave, a division of Kugo, Inc. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Order Acceptance
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. RoyalShave reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and RoyalShave reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Links to Other Web Sites
RoyalShave makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or Web sites linking to this Site.

Warranties and Disclaimers
RoyalShave intends for the information and data contained in the Site to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. RoyalShave EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Limitation of Liability
IN NO EVENT SHALL RoyalShave OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF RoyalShave HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

This Web site is operated by RoyalShave from its offices in Newport Beach, California, USA. The law of the State of California shall govern these terms and conditions, without reference to its choice of law rules. RoyalShave makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Use of this site constitutes acceptance of our Terms of Use. Copyright by RoyalShave, a division of Kugo, Inc. All rights reserved.